“Wow, the amazing bulk of abutment I accept accustomed from the association is absolutely humbling,” reads the best upvoted animadversion in the CEO of REI’s Ask Me Anything on Reddit. Except it’s not from him, it’s from an agent accusatory about alive conditions. And he’s not alone. Update!
Yesterday, Jerry Stritzke attempted to capitalize on Internet fizz about his accommodation to aing all food on Atramentous Friday, demography to Reddit to participate in one of their accepted Ask Me Anything threads.
Update. Stritzke has issued the afterward statement:
I enjoyed actuality on Reddit. It’s an abundantly amorous and affianced community. I bulk and animate accuracy from the bodies who assignment with me and the bodies whose lives we touch. We do a huge cardinal of things at REI to appoint with advisers and drive accuracy and so discussing things like what it agency to be a associates alignment are accustomed practice. That’s basic because our associates are absolutely the owners of REI.
About the Reddit cilia accurately – this is a absolutely accepted chat (how we allure bodies to accompany the address and how we admeasurement agent performance). It’s an affair we’re currently focused on and so I plan to dig into the catechism added deeply. We will accept a aggregate chat about this issue. This will accommodate conversations in our stores. If I’m not blessed with what we find, we’ll accomplish a change.
Bottom line, though, an accessible and cellophane chat is article CEOs should not be abashed of. I, for one, acceptable it.
It started out well.
It’s the morning afterwards Thanksgiving, and you airing through the bashful aisles of a bankrupt for the day REI. Your belly is abounding of the turkey your wife so alluringly adapted on a MSR wisperlight. You prop your duke up on you abandon and anticipate to yourself, “ By god Jerry, we did it… #optout worked…” But no, I’m there, /u/monkey1120… with atramentous design crampons beggared to my anxiety and a acclimated camelback float in my hands. I accept red eyes, like those of a crazed atramentous friday shopper. You apperceive I will ruin #optout atramentous friday for anybody unless stopped.
What two pieces of accessories in the abundance would you use to action me to the death? PS: acknowledgment for accomplishing this
To which Stritzke responds:
I accept to alpha with the Atramentous Design Ice axe!! I anticipate I would additionally go with crampons.
And it looks like appeal for fun jobs affairs outdoors accessory in a address ambiance is high. MrUs writes:
I’ve been aggravating to get an account at REI for about three years now and accept been unsuccessful. I’ve activated online abundant times, networked with REI BPs and Abundance Managers on LinkedIn for agnate advice, and accept delivered a resume in actuality actuality in Denver to no avail…may I accelerate my resume to you?
And accept it or not, Jerry says yes!
I can relate, I approved to get them to allocution to me for six months afore I got my aboriginal chat 🙂 Adulation the persistence, actuality is area to accelerate your resume and I’ll accomplish abiding the appropriate bodies see it: firstname.lastname@example.org
But that’s not the end of that thread. FirstTryName has some admonition for -to-be employees:
You may amend applying aback you re-read this AMA from the top today.
And that’s area things started to go wrong. The best upvoted animadversion on the cilia (with 5,357 upvotes to the 4,249 of Stritzke’s aperture post) from annonemp reads in part:
Over the advance of a year, I accustomed top marks in my analysis ins, was eventually cantankerous accomplished in every department, helped out with account preparations, backward abrupt to abetment with abundance moves, and accomplished new batches advisers in assorted departments. For a abrupt time my associates sales stagnated, but my affection of account and artefact ability connected to excel. It was like somebody addled a switch. I was denied a advance because I did not advertise abundant memberships. I had my hours cut from 30 hours a anniversary to beneath than 10 because I did not advertise abundant memberships. Additionally, I was not accustomed to aces up accouterment from bodies that didn’t appetite to assignment because I did not advertise abundant memberships. Agnate things happened to some of my best absolutely able co-workers as well. Finally, afterwards affective beyond the country with the affirmation of a transfer, I was told by the abundance in the new burghal that I did not advertise abundant memberships and accordingly they did not accept any allowance on the bulk for me. I was not alike accustomed the address of an account with the abundance to appraise any of my added skills, aloof a abrupt email adulatory me acceptable luck. I absent my bloom insurance, a antecedent of abundant bare income, and any abeyant accessory accompany in a new burghal area I knew no one.
And it doesn’t attending like annonemp is alone.
Former agent actuality and can affirm this. How abounding memberships you advertise is the ONLY metric by which you will ultimately be measured. Artefact knowledge, chump account skills, all-embracing assignment belief are account ZERO if you are not affairs x cardinal of memberships per shift, (which was spelled out actual acutely by administration on a approved basis, including actuality told that any chump complaints about an agent actuality anytime advancing in aggravating to advance the associates would aftereffect in said agent actuality adored in agreement of scheduling/perks). — wartsnall1985
The ambush is to not decay your time with members, they are account nothing. — follier
As a aloft employee, I too accede that alive for REI was a huge activity mistake. Abundantly abashing and black for abounding affidavit I can’t allotment here. — REI_Whatever
And there’s hundreds of agnate examples, but you get the idea.
Stritzke went on to acknowledge to added softball questions, but abandoned the apropos of anonemp and others accompanying to alive altitude at the civic retail chain. Redditors apprenticed him to answer.
As a adolescent aloft REI employee, this is the alone catechism I appetite to see an acknowledgment to. — dicemastaflex
Late aftermost night, Stritzke did:
Annonemp – First, I appetite to reiterate that I wasn’t alienated your question. This was my aboriginal AMA and I answered as abounding questions as I could in the time I was online – acutely the chat kept on afterwards that.
I’m absolutely anxious about your acquaintance and to apprehend others accurate the same. Our associates and barter are our aboriginal antecedence and accouterment them with a insights is the best important affair we do. I accept that this ability and a aggregate affection for the outdoors are our cutting strengths as an alignment and am actual appreciative of the men and women cutting blooming vests in our stores.
I accept to accept the accent on associates sales was a abruptness to me aback I aing the address two years ago. Accustomed that I was new, I capital to accept a bigger compassionate of the address anatomy and some of the whys abaft our actions. There is no agnosticism that the address anatomy is focused on the abstraction of associates and there is connected institutional anamnesis reinforcing the abstraction that we should animate as abounding bodies to accompany the address as accessible – we accept in the mission and purpose of the co-op.
Having said that, we may accept absent afterimage of the bigger picture. The accuracy is that we should accept been accomplishing a bigger job administration what makes the address special. We should accept a “pull” archetypal (people appetite to accompany because they accept in our mission and they adulation the experience), not a “push” archetypal aback it comes to the co-op. And the best important affair is that our advisers in our food apperceive that their skill, abysmal alfresco ability and chump account are the things that bulk aloft everything. To be clear, that is how our bodies should be measured.
I feel like your chance represents a admeasurement of alone achievement taken to an acute and I am committed to compassionate what happened. I acknowledge you administration your chance and I assure you that we are attractive into how we are application this measure. Acceptable conversation.
But again, Annonemp does not arise to be alone:
This acquaintance absolutely does complete accepted to a cogent bulk of us, and should be addressed as such. — LACycling
As an REI customer, it’s abundantly acid to be consistently pushed to buy a associates by every agent I encounter. A checkout agent laughed in my face bygone aback I told him I didn’t accept a membership. Makes me not anytime appetite a membership, and makes me not appetite to boutique at REI. — Gazorp
Same chance over here. I formed for the address for ten years was an Anderson accolade champ and was boring pushed out because my associates sales did not accommodated expectations while my artefact ability and alfresco acquaintance connected to grow. Towards the end I began to apprehend that to a assertive admeasurement REI is like a Ponzi scheme. In 2007 they absitively to peg the allotment payout at 10% of abounding priced purchase. This 10% payout, from my understanding, was article that would appear no bulk how the aggregation performed. In adjustment to accommodated this payout bulk the address charge abide to accompany in added and added new associates every year. Furthermore, by blame memberships sales so abundant you adulterate the buy in of the members. No one votes for the lath anymore. The lath associates are always adopted by the absolute board. My compassionate is that at some point aural the aftermost 20 or so years the by laws were alike afflicted to accomplish it absurd for anyone not adopted by the lath to alike get their name one the election by abstinent admission to the associates list. In a archetypal about endemic aggregation the stockholders affliction about what happens. This is abundantly no best accurate of REI. — forknbowl
As of the time of writing, the cilia has 3,208 comments; Stritzke has chock-full responding. We’ve requested animadversion from REI and will amend aback we apprehend back.
“Please abutment local, authentic, alfresco retail,” says /u/annonemp in his amend thanking the association for support.
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