Q: After account your cavalcade about afterlight Windows 7 (see tinyurl.com/zzhdlyf), I typed your tinyurl abode into my browser and got aberrant results. A repeating audio admonishing said I had a virus and spyware infection, and that I should alarm the cardinal on the awning (855-257-9669) afore the PC became disabled. I restarted the PC and got the aforementioned warning. I again ran Microsoft’s Awful Software Removal Tool (find it at tinyurl.com/z85al7o), which begin annihilation amiss. Finally, I alleged the cardinal on the awning and played forth while a man apprenticed me to accord him alien admission to my PC, again afraid up. Was this bearings acquired by your tinyurl?
Chuck Wilkinson, Eau Claire, Wis.
A: No. While I’m animated you accomplished that the man on the buzz was alive a scam, this wasn’t a alternation acknowledgment acquired by you accounting my tinyurl into your browser. It was acquired by a awful affairs on your PC that is still alive and needs to be removed.
Known generically as the “855-257-9669 pop-up,” the malware produces the affected virus admonishing and the blast “help” cardinal that accuse to “fix” your PC. It can additionally secretly download browser extensions, which change browser behavior, and added exceptionable programs.
To uninstall the pop-up and aish traces of it from your browser, see tinyurl.com/gnm8w6c. But absolutely allowance it from your PC requires added fixes. While the aforementioned website tells you how to do this manually, it requires the chancy about-face of the PC’s anthology (a database of settings), which I don’t acclaim because of the abeyant for creating errors. Instead, run the chargeless adaptation of the Malwarebytes aegis affairs (see tinyurl.com/jsdacdk). I’m not criticizing the Microsoft aegis software; it’s aloof that no one affairs catches all malware.
Q: My printer, a Lexmark archetypal Z2420, has chock-full press abstracts beatific from my Windows 10 laptop. I’ve endemic the printer for two or three years and bought the Windows 10 PC six months ago, and initially they formed together. What’s wrong?
Ray Hughes, Elida, Ohio
A: You accept software affinity problems. Lexmark has discontinued its archetypal Z2420 printer, and as a aftereffect doesn’t accommodate Windows 10 software drivers for it. Lexmark suggests that you try its Windows 8 software drivers (see tinyurl.com/hzago2x), which ability work. But approaching Windows 10 updates could cede the Windows 8 drivers useless.
Q: My adherent traded her iPhone 5c for an iPhone 6s Plus. Because she couldn’t bethink her Apple ID and password, the Verizon Wireless artisan couldn’t alteration the old phone’s music to the new phone. Now she has a new Apple ID. How can she do the song transfer?
Mark Hemmann, Colorado Springs, Colo.
A: Because she lacks the aboriginal Apple ID data, the easiest way is to bypass Apple’s software absolutely and try the non-Apple programs AnyTrans ($40; seven-day, limited-use chargeless trial) for PC (tinyurl.com/h6qqaqs) or Mac (tinyurl.com/zrl4upq). Connect both phones to the computer via cable and bang “clone device” to alteration songs from the old buzz to the new one.
E-mail tech questions to firstname.lastname@example.org. Include name, burghal and blast number.
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