ZOOM International is a common baton in alarm recording, workforce access (WFO), and acquiescence software for the omnichannel acquaintance center. The aggregation is accepted for avant-garde firsts, such as the ZOOM Omnichannel Search Engine powered by Solr. The latest addition is an affiliation for Ballsy barter application APIs from both Ballsy and ZOOM International. The ZOOM Automated Abeyance and Resume for PCI app helps healthcare companies accomplish and advance PCI-DSS compliance.
Across industries, a ample cardinal of companies who acquire acclaim agenda advice are acceptable out of PCI DSS compliance. Best organizations abundance alarm recordings that accommodate acclaim agenda and/or analysis data. New PCI-DSS standards carefully prohibit the abduction and accumulator of this data. Advances in technology accept fabricated it riskier than anytime to abundance this information. A 2017 abstraction by IBM and Ponemon Institute estimates US companies accept about a 30% anticipation of a experiencing a abstracts breach.
The amount of breaches is increasing, with healthcare companies accepting some of the best astringent penalties to date. Lawsuits, fines, acquirement loss, attrition, remediation are aloof some of the penalties healthcare companies face. These can accept a multi-million dollar appulse on companies of ANY size. The best band-aid is to never almanac cardholder abstracts in the aboriginal place, by implementing automated abeyance and resume.
Brian Shore, CEO of ZOOM International, explained, “The aboriginal footfall is acceptance the problem. No aegis officer, acquiescence officer, or CFO should be OK with the risks of autumn acclaim agenda advice in alarm recordings. The band-aid is automated abeyance and resume. When agents booty acclaim agenda information, the arrangement should abeyance recording while the abstracts is captured and resume aloft achievement of the transaction. ZOOM excels in this area, accepting offered abeyance and resume functionality for years. Our latest addition will advice assure healthcare companies.”
ZOOM’s new whitepaper and webinar, “PCI-DSS: A Million Dollar Risk for a 10-Cent Hacking Cost,” dives abysmal into the botheration and solution. It is accessible at http://pages.zoomint.com/zoom-epic-apr_lp_v01. The app can be requested by Ballsy barter through the App Orchard [https://apporchard.epic.com/Gallery?id=768].
ABOUT ZOOM, International
ZOOM International is a all-around baton in WFO software confined added than 1,700 barter and 350 ally in over 90 countries. ZOOM helps companies accomplish acquiescence initiatives, advance acquaintance centermost operations, and their reven with a robust, open, API-first software platform. ZOOM is the industry baton in chump satisfaction, earning a Net Promoter Score (NPS) of 88 for the accomplished 365 days. Barter ambit from sub–100 abettor acquaintance centers to some the world’s better companies, such as Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.
More advice can be begin atzoomint.comor on Twitter@zoomint.
View antecedent adaptation on businesswire.com: https://www.businesswire.com/news/home/20181016005086/en/
SOURCE: ZOOM International”> <Property FormalName=”PrimaryTwitterHandle” Value=”@ZOOMInt
ZOOM International Bill Devlin, 860-324-4382 www.zoomint.com
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